Maven Infosoft

SALES & ACCOUNTS

How does the payment process work? When will I get my themes?

After your select your theme you are taken to our checkout page. The checkout page is done in one step. You then enter all required details and click Checkout. You will then be taken to PayPal to complete the purchase. You will be taken to your Downloads page where you can simply proceed to download your theme.

Do you offer a refund?

If you are not satisfied with your theme and/or extension, we will try our very best to help you as much as possible. We sell non-tangible goods and therefore cannot offer you a full refund unless the theme itself is compiled with errors which make it unusable. This is a normal policy of companies selling themes & extensions.

THEMES

What is a Standard License?

Standard License allows you to use the purchased theme on a single domain (website). Standard Licenses cost US $65 per theme.

What is a Developer License?

Developer License allows you to use the purchased theme on as many domains (websites) as you want. Developer Licenses cost US $100 per theme.

What is included in the package?

All our theme packages are offered as a complete solution—this includes images, widgets, JavaScript plug-ins, PSD files and whatever you see is what you get.

My store is in a different language? Is that okay?

Yes! All our templates can easily be customized to your language as far as text is concerned. We can even edit stylized text in images at a small extra cost.

What browsers are your Magento themes compatible with?

All our themes are tested thoroughly in all contemporary versions of Firefox, Chrome, Internet Explorer, Safari and Opera.

Can I remove the Maven credit links?

Yes, you are allowed to remove the credit links.

Will I be able to change/modify the themes in any way?

Our themes are created for customization—you can change or modify images, colors, fonts, layouts and anything else related to the design of our themes.

Do I get theme updates for new versions of Magento?

Yes, of course! We regularly send out a newsletter to all our customers, all you have to do is re-download the latest version of your theme.

EXTENSIONS

What is a Magento Extension?

A Magento extension is basically an add-on for Magento. This is a package that contains php coding to enhance your Magento platform, which allows you to control and customize your store.

What is a Standard License?

Standard License allows you to use the purchased extension on a single domain (website).

What is a Developer License?

Developer License allows you to use the purchased extension on as many domains (websites) as you want.

Are your Magento Extensions compatible with all browsers?

All our extensions, modules and widgets are tested thoroughly in all contemporary versions of Firefox, Chrome, Internet Explorer, Safari and Opera.

Am I allowed to copy or modify the programming of your extensions in any way?

No, you are not allowed to copy, change or modify any of our extensions.

Do I get extension updates for new versions of Magento?

Yes, of course! We regularly send out a newsletter to all our customers, all you have to do is re-download the latest version of your extension.

HIRING A DEDICATED MAGENTO DEVELOPER

I represent a small web design firm in the US/Europe. Would you be able to work on some of our Magento projects without revealing your identity to the end clients?

Yes. Many of our clients are firms like yours. We are ready to work under your company’s banner without revealing our involvement.

If we want to hire a dedicated Magento programmer to work for us, how soon can he/she start working for us?

Within 2 business days

What is your billing rate?

A dedicated Magento developer will cost you US $2000 per month. We have special rates for affiliates and business partners. Please contact us for details.

How do I pay for a developer?

You can pay by credit card or wire transfer one month in advance.

Do you provide Magento maintenance services?

Yes. We have a 24 hour support center to provide Magento maintenance services.

Are your designers and developers fluent in English?

We only hire people who have a university degree in Computer Science or Computer Engineering taught with English as the medium of instruction. English is the de facto language used in our workplace.

How can I be sure that the developer/team allocated to me will meet deadlines?

We have focused on Magento development since its inception. All our developers have at one time developed Magento templates and extensions on their own. Further, each of them is skilled in working alone as well as in a team. Only a trained and experienced Magento developer is allocated to you. He/she is bound by us to adhere to a strict ethics and HR code.

Get in touch

Got any requirements or queries concerning your eCommerce Store!